Background
Rapid technological advancement has greatly boosted the usage of information and internet technology applications. Initially, application usage thrived in traditional, small business systems. However, gradually applications were deployed within large, business-critical systems. Due to the competitive nature of the financial industry sector, large amounts of investments are placed into the extension of new lines of business and improving service means, business varieties as well as service efficiency.
Development and advancement of the financial industry is constantly being propelled by the adoption of highly sophisticated technological tools. Whilst, construction of a network infrastructure would act as a strong base for future developments, attracting enormous economic benefits in the long run. The key in obtaining customer satisfaction and loyalty is to provide reliable services, which is difficult to fulfill with the increasing number of applications and defects.
Challenges
Factors such as:
(1) The financial sector units possessing low level of IT management automation
(2) Lack of a consolidated management towards the network and operational control system
(3) Maintenance staff struggling to cope with many different passive management tools
have led to poor utilization of resources and decrease in work efficiency, ultimately resulting in disengagement of IT and overall business management. Furthermore, a very great challenge would be the soaring costs in relation to the implementation and maintenance of IT infrastructure.
Therefore, adopting a self-reliant 24-hour operating IT systems integrated management platform, that requires no additional IT consultants is the best solution.
Requirements Analysis
To establish an integrated management platform that provides a multi-faceted monitoring view to all involving parties like system administrators as well as the top management.
- A macro, pro-active IT infrastructure management approach that ensures smooth business operations
- Establish a 7x24, round the clock business oriented monitoring platform, that takes into account the goals & objectives of all business units
- Effectively circumvent the risks and uncontrollable factors inherent in implementing the traditional management solution
- Simultaneously enhance system performance by adopting international advanced technology, and maintain the functionality of the system according to industrial need
Case Studies
EM is capable of providing 8 forms of graphical business images in relation to the financial industry: OA system, website, e-mail system, foreign exchange trading, clearing accounts, internal network, account management, server status.
Conclusion
Implementation of NetGain EM will help improve the IT automation capabilities and provide centralized IT management. It is a user-friendly tool providing a fast and easy approach in accessing IT system status. In addition, an intuitive user experience is a huge highlight of the numerous intelligent functions of NetGain EM.
In conclusion, NetGain Systems offers an end-to-end integrated management in a multi-vendor, heterogeneous environment, with its wide range of monitoring programs.
