Industry Background

Having a comprehensive IT operating environment is one of the crucial factors in successfully implementing e-government. Government activities are different from ordinary business activities because it has a bearing on the party and government departments, major systems and even the interests of the entire country. Due to the high sensitivity in governmental information, the usage of e-government to exchange information and services with citizens, businesses, and other arms of government in today’s world, is also required to be highly secured. Therefore, the availability of IT security needs to permeate the entire e-government structure.

Ensuring high IT security in the e-government platform is a complex issue. IT security solutions must take into account the needs and characteristics of the actual application as well as ensuring it being reliable, practical and implementable. All these security measures require a step-by-step, phased introduction in order to guarantee a smooth progress of the project.

Challenges in constructing a unified IT environment

• Lack of consolidated planning and management of the IT environment

The lack of consolidated planning and management has resulted different technology usage levels in the various government departments, causing information resources to be ineffectively shared between governmental bodies and the public. The developing of “e-government” is a massive project that involves all government departments and the public community in various fields. Therefore, there is a need to develop viable security management planning, in accordance with the standards of safety management technology, to ensure effective implementation.

• Traditional IT business management tools unable to achieve unified monitoring requirements

Most IT business management tools, though able to operate simultaneously in both temporally and spatially, possess independent and scattered monitoring abilities that are not able to help in attaining the unified monitoring requirements. Software and hardware related problems are also increasing as the scale of networks and applications continue to expand.

• Lack of standardized and highly efficient IT management mechanism

The vertical construction of information systems (i.e. based on the business applications) within individual departments are usually easily attainable. However, the development of standardized information systems between departments for the implementation of e-government is still not well-coordinated. Therefore, the current fragmented system needs to be gradually transformed into a unified and secured IT management mechanism that is suitable for the implementation of e-government.

Conclusion

NetGain Enterprise Manager™ can enhance the degree of e-government automation to achieve centralized IT management that overcomes the fatigue of maintenance personnel in dealing with several sets of passive management tools. Its intuitive user experiences, coupled with comprehensive reporting system is sure to augment the realization of a horizontal network system, solving pertinent problems of most IT personnel / managers and aiding in multi-level decision making procedures.