Background

Entering 21st century has allowed us to witness the vast development and influence of IT infrastructure among all industries, particularly the Healthcare industry.

Requirements Analysis

To analyze the current IT environment within the Healthcare industry, it would be best to use Hospitals as a case example.

All application systems within a hospital directly affect the quality of service delivered to patients. With all key systems inter-related, the consequence brought about by an IT breakdown is totally unimaginable, especially when it concerns human lives. To address such a pressing issue, the best approach would be to establish a scientifically proven Operation Management System.

The 2 main demands of Healthcare industry operations management are: (1) Safeguarding the functionality of all core systems (2) monitoring numerous core systems. Unexpected emergencies can occur anytime without any proper solution in place.

Technology Challenges

Currently, application systems within Hospitals are maintained by their individual providers. It is often the case that a provider is serving up to 10 Hospitals. However, due to limited resources, systems integrator or vendor engineers are also utilized for maintenance jobs. To satisfy operational demands, establishing pro-active monitoring is essential. Indeed, maintaining an IT infrastructure is even more challenging than constructing one.

Solutions

NetGain Enterprise Manager™ is the world’s first plug-and-play appliance that manages an enterprise’s IT infrastructure entirely from a business perspective. NetGain EM is able to provide an end-to-end integrated management from a macro to micro point of view, easily customized according to our client’s specific business model. Furthermore, it performs a wide range of management tasks spanning across inventory, fault, topology, performance and SLA management. Unlike traditional IT management, NetGain EM differentiates itself in terms of its ability to create specialized monitoring programs according to characteristics of the healthcare industry.

Conclusion

NetGain EM supports remote management of distributed host and application servers, based on a consolidated operations management platform. Whilst, it relies on special functions like its automated alarm mechanism to monitor the performance status of network devices and host servers. A fully web-based, secure, multi-user interface only requires very simple basic training, a solution without additional expenditure as changes are made to the IT network.

Immediate problem identification and correction can be performed with the help of the product’s graphical business management model that maps out main nodes and linkages within network system. Red warning signs will appear along with signal notifications to inform when an error arises.

Monitoring every business unit’s software and hardware as one body, ensures reliable and stable business operational flow. Moreover, NetGain EM transforms an originally disorganized and divided management view into a systematic and comprehensive one. As compared to manual inspections, the highly dependable, competent network management system will allow no room for error, with early detection of budding problems followed by almost instant treatment.