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Our Commitment

Our success goes hand-in-hand with our customers’ success!

Our ultimate objective is complete customer satisfaction at every stage of the customer life-cycle.

NetGain Systems’ commitment is reflected in the ability to customize, deliver and deploy our solutions to our customers around the world efficiently delivered together with our network of partners.

We support our customers in pre-sales, product trials and customization efforts for delivery of best-in-class solutions.

Our primary 24 x 7 Customer-Care-Center located in Singapore serves as a single-point-of-contact for all our customers.

Our team of technically savvy customer service officers offers you a wide range of customer care services, which include:

Online support
Telephone support
On-site support
Resident support
Maintenance and Upgrading services
Expertise Products Consultations

Query Handling Procedure

Technically savvy Customer Service Officers will handle all your queries / help troubleshoot at the earliest.
When contacted, the Customer Service Officers will obtain relevant information from the reporting Customer and progress the information reported or problem detected.
A service inquiry reference number will be provided upon contact. Troubleshooting activities / fact-finding may be necessary before the scope of the issue and resolution time-frames are ascertained. The reporting party will be kept notified regularly. NetGain Systems will help resolve the fault and troubleshoot

The Customer Care Center can be reached by dialing (65) 64561722


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Customer Evaluation

EM helped us to to ensure that our customers web experience of Internet Banking portal is upto the mark. We are now able to keep an eye on our portal 24x7.

NetGain’s solution helped us to create an integrated view of IT Network Devices, Storage, Systems, Application and Services for Business Operations with a geographical topology view. Previously we had different interfaces to monitor the same.

While ‘BOSS’ system provides the maintenance and support to their service infrastructure, Tianjin Telecom utilized the capabilities of NetGain Systems solution to ensure smooth and trouble free operation of our ‘BOSS’ system, leading to overall raising of IT service standards.

Thanks to the NetGain Enterprise Manager, IT is now more effectively managed for the services offered are comprehensively monitored.

Ever since the modernization of Capital Museum, there has been a huge amount of investment in IT facilities and MIS systems. Through NetGain Systems appliance-based monitoring systems, we have not only made good use of these new facilities and systems, we have also effectively managed them and managed to pre-empt a number of potential problems.

The IT management feels like they are in better control with the reliable and accurate figures in their monthly reports generated by the monitoring solution. Similar products are sold overseas at a rather high price.