IT downtime seems to be an inevitable occurrence, no matter how protected your IT infrastructure is.
Email service went down for up to a few hours in at least four Singapore government agencies several weeks ago.
People were unable to send out their emails, and some experienced intermittent access.
Productivity losses due to time being used to wait for the emails to be sent out could impact the end-users greatly.
Although the cause was identified to be due to security patch upgrade, incidents such as this could be mitigated to ensure minimum impact to the end-users.
With an IT monitoring solution, your email servers can be monitored and alerts are sent promptly when it goes down.
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