Launching our global headquarters in Singapore in 2002, we have since opened offices across Asia Pacific, delivering our highly regarded and award winning IT Infrastructure Monitoring as a Service to more than 200 of the regions’ Fortune 500 companies. In this last decade, we have grown rapidly and built an enviable reputation with our customers, because when they work with us, they know they’ll get the best solution in the industry – a solution that is cost-effective, extremely easy-to-use, and grows with them as they grow and evolve. When our customers work with us, they welcome us as a seamless and integral part of their IT team.
Our heritage
We are very proud of our exceptional team, who have deep experience in Operation Support Systems (OSS). In the early days, the only companies who required the level of service we deliver today were telecom providers – a telco could never experience network downtime, and as such, telcos are the earliest example of mission critical infrastructure monitoring.
We have taken our deep experience monitoring OSS and compressed this capability into our services portfolio; which means all businesses can now enjoy the benefits that used to be experienced only by the most mission-critical companies in the world.
We have done this because we believe that in this new age, all businesses have a mission critical reliance on their IT infrastructure – no exceptions.
The world is changing and we help our customers change with it.
NetGain’s IT Infrastructure Monitoring as a Service portfolio means our customers can be proactive rather than reactive. We combine performance, availability, event, and business impact management with predictive analytics that detect and reduce time to repair – and we achieve this BEFORE your IT end-users or the services you offer are negatively impacted. With us, you can manage your business effectively TODAY and get ready for the future when you transition to virtualization and the Cloud.
We believe that ALL business IT assets are mission critical. In fact, businesses have never relied on IT more and the pressure on IT professionals to deliver is only increasing. IT departments must deliver:
- Optimal end-user experiences at all times
- Applications must perform and be available 24×7
- Service levels agreements must be met
Bring the future into the mix – with the adoption of virtualization and cloud technologies – and it becomes painfully obvious that today, most companies are monitoring and managing IT infrastructure inefficiently. IT departments need to be proactive and they can only do this by automating infrastructure monitoring, which ensures detection, isolation, prioritization, diagnosis and resolution of performance and availability issues BEFORE the customer is impacted.
That’s what we deliver – a unique perspective on how IT is impacting your business.
- If you want your IT professionals to deliver world-class service to ensure your business flourishes
- If you want them out of fire-fighting mode and proactively contributing to your business growth
- If you want to reduce your operational costs and internal frustrationsAbout NetGain Systems
Soon Seah of NetGain Systems
We have an excellent track record with Asia’s leading businesses in delivering the highest quality IT Infrastructure Monitoring as a Service, as well as a reputation for delivering a world-class alternative to the big expensive companies we compete with.At NetGain Systems, we pride ourselves on offering a best-in-class infrastructure monitoring solution that is easy-to-use, cost-effective with no hidden extras, scales with our customers’ as they grow, and immediately delivers IT efficiencies that mean IT professionals can focus on delivering real value that directly impacts their business’ bottom line. We’re not a global brand, like our competition, but if you speak with our customers they will tell you that:
- They prefer our service over the big players. It really is that good
- We quickly become an integral extension of their IT team
- They appreciate our local knowledge and understanding of their challenges in this vast region – our local expertise and cultural understanding is a highly valued attribute
- They appreciate our depth of knowledge, experience, passion and our ability to constantly innovate as they constantly innovate
- They value our flexibility in meeting their needs and our deep understanding of their business pain
- They appreciate working with professionals who have extensive expertise in this field, something that gives them peace of mind when deploying our solutions
- They know that when they implement any new device or application, in-house applications or technologies, if it’s important to them and it can be monitored, NetGain will have it covered
- They trust us with their business success
One of the greatest benefits our customers appreciate is our unique business model. Our customer’s IT infrastructure monitoring is completely outsourced to us BUT the customer retains complete control. This is a unique strength, delivering flexibility to meet their business needs. We are a truly customer driven business.
Sometimes the best products and solutions can be found in niche providers – companies focused on delivering world-class solutions and because of this focus, they truly deliver best-of-breed services. That’s NetGain – because we only focus on IT infrastructure monitoring technology, we know we deliver the world’s best Infrastructure Monitoring as a Service (IMaaS).
Here’s what some of our customers have to say.
