Happy Customers
We have been the backbone of some very impressive and VERY public projects where IT failure was not an option. We’re talking about the “Singapore Youth Olympics 2010” and the “Beijing Summer Olympics 2008.” We won this work, beating other reputable global brands – why? Because our customers knew NetGain would deliver a faster and better service, more cost-effectively, as was proven with our outstanding success at both events. When the world is relying on your technology to keep the coverage and the results coming in, you’d better be confident in the service you deliver. We are – we stand by it 100 percent.
Our customers have told us
- They prefer our service over the big players. It really is that good
- We quickly become an integral extension of their IT team
- They appreciate our local knowledge and understanding of their challenges in this vast region – our local expertise and cultural understanding is a highly valued attribute
- They appreciate our depth of knowledge, experience, passion and our ability to constantly innovate as they constantly innovate
- They value our flexibility in meeting their needs and our deep understanding of their business pain
- They appreciate working with professionals who have extensive expertise in this field, something that gives them peace of mind when deploying our solutions
- They trust us with their business success
But we are more than the fantastic success and accolades we achieved at both global events. The amazing customers we have, covering multiple industry sectors, are testament to our ability to deliver the best IT Infrastructure Monitoring as a Service in the business.
Our services help any business that views IT infrastructure as a mission critical asset – and let’s face it, that should be everyone’s view these days. We have customers in the telecoms, service provider, government, financial services, insurance, energy, education, IT and utilities sectors, and we have been the nominated monitoring partner of choice for large global events. Our customer success to date is proof enough that we deliver what we say we will, but we want to tell you more.
Our customers love us because:
- There is no smoke and mirrors – just a really great service that delivers exactly what we say it will
- There are no hidden costs and no complexity – we’ve got no time for that
- We deliver excellent technical support
- We’re focused and experts at infrastructure monitoring – it’s not an add on to something else
- We say what we deliver and deliver what we say
- We’re customer-driven, adaptable and flexible
- When customer’s work with us, they are up and running within moments, because we make sure they are
With NetGain Systems IT Infrastructure Monitoring as a Service, our customers experience less downtime, more productivity, more professionally satisfied IT teams and they are getting more ‘bang’ for their IT buck.
Educational Institutions
Download our latest success stories here
Download our latest success stories here
Nanyang Technological University
“Thanks to NetGain Enterprise Manager, we are now able to effectively monitor our IT Infrastructure because of the comprehensive services they offer.”
Director, Center of IT Services
Nanyang Technological University
Energy Industry
We can tell you what we’ve done, but we believe our customers’ speak more eloquently on the strategic gains we deliver to their business. As we say, any business that views their IT infrastructure as mission critical should be speaking with NetGain Systems.
Murphy Oil Corporation
“NetGain’s service helped us to create an integrated view of our IT infrastructure devices, storage, systems, applications and services for our business operations with a geographical topology view. Previously we had different interfaces to monitor our infrastructure, which were inefficient and left us in fire fighting mode. Our IT systems are now delivering seamlessly, thanks to NetGain Systems.”
IT Manager
Murphy Oil Corp
Huang Shi Power
“NetGain Enterprise Manager’s ability to find the root of the problem during disruptions lessens the load on our staff. We moved from being passive to active maintenance and also lowered our maintenance expenditure.”
Manager, IT Department
Huang Shi Power
Panasonic
“Since Panasonic signed up to NetGain’s IMaaS, I definitely know that I can sleep more peacefully. It is the peace of mind it delivers that makes the difference. Problems are identified before we even know there is a problem, which means we can be more preventative. It has resulted in a significant improvement to the way we run our operations.”
IT Manager, Corporate Information Systems Company, a Division of Panasonic Asia Pacific.
China International Exhibition Center Group Collaboration (CIEC)
“We were able to discover the root causes of some of our service disruptions within a week of using NetGain Enterprise Manager”
Head of IT CIEC
China Capital Museum
“Through NetGain Systems appliance-based monitoring systems, we have made good use of the new facilities and systems. We are now more able to effectively manage our IT infrastructure and can pre-empt a number of problems.”
IT Manager
China Capitol Museum
Financial Services & Insurance Industry
The financial services sector in Asia Pacific is experiencing rapid growth and global attention right now, so thankfully, our customers have NetGain Systems to keep them running.
Download our latest success stories here
China International Fund Management Co. Ltd (CIFM)
“NetGain’s solution does an excellent job monitoring our IT networks, especially in the reporting of problems, which enables personnel to take precautions. It shortens the time needed to fix problems.”
IT Manager
CIFM
Global Events
We were very proud of our selection and involvement in both the “Beijing Summer Olympics 2008” and the “Singapore Youth Olympics 2010.” Global events of this scale cannot suffer hiccups of any kind – the audience is always watching. Once we won the Beijing Olympic contract, we were up and running, monitoring up to 15,000 electronic devices, comprising of servers, firewalls, routers and switches, managed from a single platform. It’s a win we will be proud of for many years to come.
Healthcare Industry
We work with healthcare companies across Asia Pacific to ensure that they never go down.
Download our latest success stories here
Mount Alvernia Hospital
“NetGain’s service is extremely easy to use with its simple interface but detailed features, which makes monitoring a breeze. The monitoring solution is highly accurate and configurable. Customization is a main reason we went with NetGain and it fitted perfectly to our workflow. Backup and restore is now easier than before.”
IT Manager, Mount Alvernia Hospital, Singapore
China Mobile
“While ‘BOSS’ system provides the maintenance and support to their service infrastructure, Tianjin Telecom utilized the capabilities of NetGain Systems solution to ensure smooth and trouble free operation of our ‘BOSS’ system, leading to overall raising of IT service standards.”
China Internet Network Information Center (CNNIC)
“The IT management feels like they are in better control with the reliable and accurate figures in their monthly reports generated by the monitoring solution.”
Head of Network Systems
CINIC
263 Network Communications Co. Ltd
“NetGain Systems helped us to move from manual reporting methods to customized automated procedures, without disrupting our own way of doing things.”
Manager, Operations and Maintenance Unit
263 Network Communications
Beijing Haidian CATV Network Communication Co. Ltd
“After deploying NetGain’s solution, our customers now feel that our services are more reliable than our competitors and appreciate our professional support.”
Manager, IT Dept
Beijing Haidian CATV Network Communication
TianJin Mobile Communications Co. Ltd
“We utilized the capabilities of NetGain Systems solution to ensure smooth and trouble free operation of our ‘BOSS’ System”
Manager, BOSS Operations
Guandong Telecom
“We have recognized and are positive towards NetGain Systems products and solutions.”
Manager, IT Support
ChinaCache
“With the NetGain Systems solution, we have an integrated system to generate monitoring and business reports, as the report generation is done online.”
Manager, NOC dept
Happy Customers
You decide what you need to monitor, we help with the how
