NTU . IT Monitoring leads to More Strategic Work for IT Team
A Success Story of NetGain Systems
Ranked 4th among top universities in 2015 by Times Higher Education, Nanyang Technological University (NTU) is a full-fledged comprehensive and research-intensive university, consisting of 7 major schools and institutes. NTU has over 32,500 undergraduate and more than 4,300 staff.
Their Problem Encountered
Time Vs Resources
Singapore’s NTU is an internationally renowned research-intensive tertiary institution, with its broad-based education offerings covering science and technology, business and the arts, as well as entrepreneurial and leadership skills to prepare students for a global world.
The rapid increase in student intake at NTU over recent years has resulted in a significant increase in the number of IT devices and electronic services to cater to the needs of students, academics and administrative staff.
Monitoring the multiple devices on a staggering scale like NTU is a daunting task, yet essential to ensure the campus IT infrastructure runs smoothly; but it is also time-consuming, which leaves the IT team with precious little time for more strategic IT initiatives.
|Customer Name||Nanyang Technological University|
|Number of End Users||33,500|
|Number of Devices||Up to 500|
|Components||Oracle Database, Webservers, Helpdesk, Library Proxy|
NetGain Monitoring Solution Provided
Monitoring A Multiple-Campus University From a Centralised Console
From a selection of available IT monitoring solutions, NTU’s consensus is that NetGain Managed Monitoring Solution meets the institution’s exact requirements.
Equipped with NetGain’s thoroughly reliable cutting-edge systems, NTU’s IT team are able to monitor the IT infrastructure of all the schools on the university’s sprawling campus from one single console in a single location.
This is NetGain Systems’ distinctive time-saving feature, allowing to achieve optimum allocation of manpower and resources.
Morale boosted, NTU’s IT team are no longer plagued by sudden IT downtime, for they have put in a place a quality monitoring process managed and backed by NetGain Systems.
Our Achieved Results
- Monitor more than 200 servers all in a single console
- Detect Minor and major issues within a minute of occurrence
- Time and resources freed up for more strategic and value-added services
- Decrease in end-users’ complaints with less IT downtime faced
Monitor 20 devices, unlimited elements per device!
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