"We needed to build more trust between our team and end users. Up to this point, our end-users were alerting us of issues when script fails. This can be seen with high volume of end-user complain. With NetGain Monitoring solution, the IT team is now alerted to problems first and could fix them before end-users were impacted. This built the trust between the IT team and the end-users, and this was reflected with higher IT satisfaction scores."