Providing Managed Service Through Utilization of NetGain Solutions

Since established in 2004, Big Band has been developing to be one of the leading hosting service providers in Malaysia. Big Band provides a complete range of hosting solutions including Co-location, Premium Bandwidth, Private Suites, Dedicated Server, Virtual Private Servers (VPS), Managed Services, Content Delivery Networks, Value Added Services and Padlock Managed Security Services.

Key Challenges

Growing as a Managed Service Provider

Big Band has been using NetGain’s monitoring solution to monitor their IT infrastructure, while also providing managed services for more than 30 customers. They are currently looking to increase their portfolio of managed services, by utilizing NetGain’s monitoring solution.
Big Band tested out a number of monitoring solutions available on the market, but could not find a suitable solution to rely on for the ease of customization of their managed services.
Those solutions have restricted and limited room for customization, even for minor tweaks and adjustments. Big Band’s attempts were an exercise in futility, until they discovered the versatility and simplicity of NetGain monitoring solutions.

Customer Name

Big Band


Co-Location Services and Managed Services Provider


Kuala Lumpur, Malaysia

No. of users in IT team


No. of Customers in Portfolio

30 and growing

Number of Devices

More than 200


Routers, servers, database, network servers, security devices

“Having recently moved into providing managed services, NetGain solutions has allowed us to be well equipped and prepared.”

Jason Yong
Managing Director · Big Band

NetGain Solution Provided

Effective and Accurate Monitoring

NetGain monitoring solutions has allowed Big Band to monitor their servers, databases and networks more thoroughly than any system they have used.

Upon the installation of NetGain Solutions to their customers’ servers, Big Band is immediately commands a clear view of their customers’ entire IT infrastructure status.

Over time, less hardware downtime has been recorded since the implementation of NetGain Solutions.

Clear and Precise reports for Customers

One feature of NetGain’s Monitoring Solution that made a deep impression on Big Band is it’s clear and precise monitoring reports.

Big Band has been able to leverage on the reports to provide a global view of their customers’ IT infrastructure during presentations and overview meetings.

It allows them to discuss and explain infrastructure issues to their customers, with clear supporting data and analyses.

Room for Customization with benefits of Future Growth

Before using NetGain’s Solution, Big Band had tried a few other monitoring solutions on the market.

However, it was hard for their IT team to adapt the market solutions to their needs, as even minor customization and tweaks to the software are often not supported.

NetGain Solutions has been constantly innovating, incorporating new features, skills and ideas in our systems to keep abreast of technological advances and to effectively cater to our customers’ diverse and ever changing needs. Our proactive approach translates into tangible value-added service from which Big Band and their customers have benefited considerably.


Our Achieved Results


  • Effective and Accurate Monitoring

  • Precise Reports for Presentation to Customers

  • Customizable Solution to Fit Monitoring Needs

“When we have installed NetGain’s Solution to our customer servers, we can immediately see what are the issues faced.”

Jason Yong
Managing Director · Big Band

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