Efficiency Revolution: From Minutes to Seconds
Key Challenges
Slow Payroll Processing
Peak period performance issues and slow payroll processing significantly impacted operational efficiency, while the absence of proactive alerts resulted in customer-reported downtimes.
Key Results
Reduced Payroll Processing Time: 5-7 mins to under 1 min
Melioris slashed payroll processing times from 5-7 minutes to under 1 minute, significantly enhancing operational efficiency.
Customer Satisfaction Rating: 8/10
Achieving an impressive 8/10 satisfaction rating, Melioris’ enhanced performance led to a noticeable boost in customer experience.
Continuous Improvement: Proactive bottleneck identification
Through proactive bottleneck identification, Melioris consistently optimizes its processes, ensuring smooth operations and ongoing system improvements.
Enhancing customer experience and performance is always at the forefront of Melioris. NetGain APM empowers us to pinpoint bottlenecks, streamline critical processes, and ultimately provide superior experience to our valued clients.
The challenges faced by Melioris had wide-reaching effects on operational efficiency and customer experiences, particularly during key periods like payroll processing. However, the strategic implementation of NetGain APM led to a drastic reduction in payroll processing times, from 5-7 minutes to under 1 minute. This shift marked a significant departure from reactive approaches, enabling systematic identification and resolution of bottlenecks and user-facing issues.
Choosing the right APM solution was a meticulous process driven by the need for real-time alerts and performance optimization. After evaluating industry-leading options like AWS CloudWatch and DataDog, NetGain APM emerged as the top choice. Its alignment with Melioris’ specific requirements, cost-effectiveness for SMEs, and proven track record in resolving complex issues made it the clear frontrunner. Melioris’s Co-founder and COO highlighted NetGain APM’s role in enhancing customer experience, streamlining critical processes, and providing superior service to clients.
About
Established in 2002 in Singapore, Melioris is Asia’s leading Business Process Services Provider. They help customers manage change through innovative solutions, integrating people, processes, and technology, and supporting with a regional presence.
Industry
Business Process Services Provider