From Reactive to Proactive: How NetGain Enhanced IT Operations at Mount Alvernia Hospital

Key Challenges
Rapid Expansion of IT Needs
The rapid expansion of Mount Alvernia Hospital resulted in a notable increase in devices and electronic services. This growth presented new opportunities and challenges for the IT team, who were tasked with efficiently managing their extensive IT infrastructure and monitoring many mission-critical devices.
Reactive Management
Due to the limitations of their previous system, the IT team was unable to configure effective monitoring rules and alert levels. As a result, they spent a substantial amount of time in a reactive mode, constantly addressing issues only after they had become critical.
Key Results
Rapid Issue Detection
NetGain’s solution enabled the IT team to detect both simple and critical issues within a minute of occurrence, significantly improving their ability to manage IT challenges proactively.
Reduced End-User Complaints
The enhanced monitoring capabilities led to a noticeable decrease in complaints from end-users, as IT issues were resolved more swiftly and effectively.
Streamlined IT Operations
The IT team implemented a systematic and organized approach to their daily responsibilities, allowing them to focus on more strategic and valuable initiatives.

NetGain’s outsourced infrastructure monitoring service enables us to monitor all the different brands of devices our hospital relies on. From IBM to Linux boxes, NetGain Systems monitors to the systems level, including Oracle table space and hard disk space monitoring – two of the most critical items we must monitor.
Implementing NetGain’s solution significantly reduced end-user complaints by resolving IT issues more efficiently. The IT team also enjoyed a more organized routine, allowing them to focus on strategic initiatives instead of constantly addressing IT problems.
Mount Alvernia Hospital, a leading healthcare provider, experienced rapid growth, which resulted in a substantial increase in their IT infrastructure. This growth included hundreds of devices, multiple database servers, middleware, and various in-house business applications. The IT team found themselves overwhelmed, struggling to manage and monitor this expanding infrastructure effectively.
Before adopting NetGain Systems, the IT team managed a complex and expanding IT environment with an outdated system. The limited flexibility in configuring monitoring rules and alert levels led to a reactive approach, where the team needed to address issues as they arose, rather than proactively preventing them.
NetGain’s monitoring solution transformed the IT management approach at Mount Alvernia Hospital. With the ability to monitor their entire IT infrastructure from a single management console, the IT team could now detect both simple and critical issues within a minute of occurrence. This rapid detection allowed them to set up critical alert levels and receive automatic notifications via SMS and email, streamlining their response process.
About
Mount Alvernia Hospital has been a cornerstone of healthcare in Singapore since the 1950s. As a 303-bed general acute care facility, the hospital offers comprehensive tertiary medical services and houses two multi-disciplinary specialist centers. Supported by a dedicated team of over 1,000 accredited doctors and approximately 100 on-campus specialists, Mount Alvernia Hospital is committed to providing exceptional care and advanced medical treatments to the community.
Industry
Healthcare