NTU: Enhances IT Efficiency with Comprehensive Monitoring Solution

Key Challenges

Time vs Resources

Nanyang Technological University (NTU), a leading research-intensive institution in Singapore, faced significant challenges in managing its expanding IT infrastructure. The rapid increase in student enrollment led to a surge in IT devices and electronic services required to support more than 30,000 users, including students, academics, and administrative staff. Monitoring this extensive network of devices, which includes components such as webservers and databases, became a daunting and time-consuming task. The IT team had to balance maintaining operational efficiency with focusing on strategic IT initiatives. 

Key Results

Streamlined Monitoring

NetGain’s monitoring solution enabled NTU to efficiently monitor a vast array of IT devices and services, significantly reducing the time and effort required from the IT team. 

Improved IT Efficiency

By automating the monitoring process, the IT team was able to allocate more time to strategic initiatives, enhancing overall productivity and campus IT infrastructure management. 

Enhanced Operational Reliability

The comprehensive monitoring system ensured smoother operation of the university’s IT infrastructure, supporting uninterrupted services for the entire NTU community.  

We needed to build more trust between our team and end users. Up to this point, our end-users have alerted us of issues when script fails. This can be seen with the high volume of end-user complaints. With NetGain Monitoring solution, the IT team is now alerted to problems first and could fix them before end-users were impacted. This built the trust between the IT team and the end-users, and this was reflected in higher IT satisfaction scores. As the IT team could do away with long hours spent monitoring the university’s IT infrastructure, we have become more strategic in our approach to IT. This has led to higher professional satisfaction within the IT team, as we can now focus on future opportunities knowing that the IT infrastructure is being taken care of, all the while delivering higher value to the school.
— NTU IT Team

Nanyang Technological University (NTU) in Singapore is a prestigious research-intensive institution known for its diverse educational offerings and commitment to preparing students for a global environment. As NTU experienced a surge in student numbers, the corresponding increase in IT devices and electronic services created a significant management challenge. With up to 500 devices in operation, including critical components like Oracle Databases, webservers, helpdesks, and library proxies, monitoring and maintaining the IT infrastructure has become increasingly complex. 

The sheer scale of the IT environment posed a major challenge for NTU’s IT team. The process of monitoring this extensive network was not only time-consuming but also impeded the team’s ability to focus on strategic IT planning and initiatives. To address these issues, NetGain implemented a robust monitoring solution that streamlined the management of NTU’s IT infrastructure. 
  
NetGain’s solution automated many aspects of the monitoring process, allowing the IT team to efficiently track and manage the university’s IT devices and services. This automation reduced the time spent on routine monitoring tasks and improved the reliability of IT operations across the campus. As a result, the IT team could redirect their efforts towards more strategic activities, enhancing the overall efficiency and effectiveness of NTU’s IT operations. 

About

Nanyang Technological University (NTU) is a leading comprehensive and research-intensive institution in Singapore. Ranked 4th among the world’s top universities by Times Higher Education in 2015, NTU comprises 7 major schools and institutes dedicated to advancing education and research. With over 32,500 undergraduate students and more than 4,300 staff members, NTU is committed to fostering innovation and excellence across a diverse range of disciplines. 

Industry

Education