Nanyang Technological University (NTU) in Singapore is a prestigious research-intensive institution known for its diverse educational offerings and commitment to preparing students for a global environment. As NTU experienced a surge in student numbers, the corresponding increase in IT devices and electronic services created a significant management challenge. With up to 500 devices in operation, including critical components like Oracle Databases, webservers, helpdesks, and library proxies, monitoring and maintaining the IT infrastructure has become increasingly complex.
The sheer scale of the IT environment posed a major challenge for NTU’s IT team. The process of monitoring this extensive network was not only time-consuming but also impeded the team’s ability to focus on strategic IT planning and initiatives. To address these issues, NetGain implemented a robust monitoring solution that streamlined the management of NTU’s IT infrastructure.
NetGain’s solution automated many aspects of the monitoring process, allowing the IT team to efficiently track and manage the university’s IT devices and services. This automation reduced the time spent on routine monitoring tasks and improved the reliability of IT operations across the campus. As a result, the IT team could redirect their efforts towards more strategic activities, enhancing the overall efficiency and effectiveness of NTU’s IT operations.