UniCredit: Enhances IT Operations with NetGain’s Advanced Monitoring Solution
Key Challenges
Ensuring Seamless IT Operations
UniCredit Global Business Services encountered challenges in managing its IT infrastructure with a lean team. Tasked with monitoring numerous devices supporting regional banking operations, the team was under pressure to meet stringent Service Level Agreements (SLAs) and maintain minimal downtime. Their previous monitoring solution, in use for several years, lacked the flexibility to efficiently integrate new devices or parameters, causing delays and dependence on equipment vendors for updates. Furthermore, the team required a more streamlined approach to managing equipment monitored from the head office.
Key Results
Uptime of 99.999%
NetGain’s monitoring solution helped UniCredit achieve an impressive uptime of 99.999%. Proactive alerts allowed the IT team to address issues before they reached critical levels, ensuring the health of their IT infrastructure.
Peace of Mind
With NetGain’s local support, the IT team no longer had concerns about integrating new devices. The system’s auto-discovery feature efficiently catalogs new devices and maintains monitoring accuracy.
Prompt and Proactive IT Planning
Customized and up-to-date reports provided by NetGain’s solution facilitated effective IT planning, with industry-standard reports available on demand or on a pre-scheduled basis.
Compared to the previous monitoring solution, the NetGain Enterprise Manager was easy to use, and we could add any devices as long as the device’s SNMP was enabled.
UniCredit Global Business Services in Singapore manages a comprehensive IT infrastructure with a small, dedicated team. The team faced challenges with their previous monitoring solution, which was rigid and struggled to efficiently incorporate new devices or parameters. This lack of flexibility led to delays and required additional support from equipment vendors.
The need for a more adaptable and efficient monitoring solution was clear. UniCredit Global Business Services turned to NetGain Systems, which provided a range of enhancements tailored to their needs. NetGain’s Quick & Effective Auto Discovery of Devices feature allowed the IT team to easily add new devices by enabling SNMP and entering the device’s IP or IP range into the NetGain Enterprise Manager. This feature can also be scheduled to automatically discover new devices, distinguishing between authorized and unauthorized ones.
In addition, the Customized Reports feature enabled the IT team to generate tailored reports for various departments within the organization, freeing up resources to focus on core responsibilities. The Access to Local Support provided by NetGain was another significant benefit. The local support team, available within the same time zone and a short drive away, offered prompt assistance compared to the previous provider, which had longer response times.
NetGain’s solution empowered UniCredit Global Business Services to maintain a remarkable uptime of 99.999%, ensuring continuous, reliable IT operations and effective infrastructure management. The combination of proactive monitoring, efficient device management, and local support significantly enhanced the team’s operational capabilities.
About
UniCredit Global Business Services is the IT support division of UniCredit, a prominent European commercial bank. UniCredit operates across 17 European countries and 50 markets, with a network of approximately 9,000 branches and a workforce of over 149,000 employees. As a key component of UniCredit, Global Business Services ensures the seamless operation of IT systems, supporting the bank’s extensive international network and its diverse range of financial services.
Industry
Banking and Finance