Why NetGain?

We Are More Than a Monitoring Solution

With a simple, holistic, cost effective and whole of enterprise approach, we are dedicated to ensuring that your entire IT infrastructure is in the best hands so you and your team can concentrate on doing what you do best – because this is what we do best.

Founded in 2002, NetGain Systems is a pioneer in the IT monitoring and security business and has established local teams throughout the Asia Pacific Region, including Australia, China and Singapore.

With a founding team made up of globally recognised developers and programmers, our team has spent over 18 successful years evolving IT monitoring and data analytics solutions, enabling our extensive list of customers to manage both their business and technical requirements. This evolution is ever continuing, with the latest seeing us expanding to SIEM (Security Information and Event Management) and the Cloud.

Regardless of location, type, size, or complexity, our solutions gives customers the power to monitor their IT services, infrastructure, applications and devices with ease, all from a single management dashboard, so you can maximize IT uptime.

Our ability to offer a personalized customer approach, something that we believe is lacking in the technology services landscape, is a key differentiator in today’s market.

Every organization’s IT environment is different. We offer a level of customization that is unparalleled among our competitors and designed to fit the unique demands of your industry vertical or operating environment.

“We are a pioneer in the IT monitoring and data analytics business and for more than 20 years have focused our expertise on refining our solutions. In our latest refinement, we have extended our offerings to SIEM and the Cloud. We never stop looking for ways to do things better” – Toh Soon Seah, Founder & CTO, NetGain Systems

Holistic Platform

With integrated functionality that spans inventory, fault, topology, security, performance and SLA management, NetGain Systems’ solutions offer a holistic management approach across various functionalities that significantly reduce bottlenecks in both performance and information-flow. You need a simple approach to complex enterprise management solutions. Our integrated solution and unified console are designed to monitor your entire IT infrastructure and have helped hundreds of businesses eliminate IT downtime.

Highly Flexible

Our products and services provide you with flexibility – you can choose to either independently manage your IT system using a NetGain product, or outsource it to one of our Managed Services Provider (MSP) partners. Our distributed design also allows fast and efficient scalability of the solution as your network expands and new services are introduced. This reduces the typical turn-around period of deployment, installation and basic training.

Peace of Mind

The average cost of data center IT downtime across industries is approximately $5,600 per minute. Our extensive expertise in this field provides your business and IT team peace of mind to effectively allocate your manpower and resources while achieving your IT uptime goals.

Any Size

Every organization’s IT environment is different. We offer a level of platform flexibility and customization that is unparalleled among our competitors and designed to fit the unique demands of your industry vertical or operating environment.

Proactive Monitoring

We proactively manage your IT systems to see ahead before problems become critical and adversely impact end-users.

Monitor Everything

We provide surveillance over every aspect of your IT infrastructure to ensure your business routine is not interrupted by IT downtime.

Real Time

We monitor your environment 24/7 through our extensive range of real-time dashboards so you have up to the minute information always at your fingertips.


Our Company Culture

We are all about looking after our team, so they look after our customers.

Our customer retention lies hand in hand with our staff retention. By embracing a strong company culture we are able to offer our customers and partners a distinctive, reliable and trusted service. We work with our customers from project inception through to global scaling and beyond. Our products and services are designed for the long term so we can evolve and grow alongside each of our customers.


What Our Customers Say


“Since we implemented NetGain Enterprise Manager, we have been able to mitigate IT infrastructural risks and greatly reduced the impact of critical incidents. The NetGain Systems technical team have been instrumental in ensuring the Enterprise Manager is optimized and fine-tuned to monitor all our systems. I would recommend NetGain Systems to any organization looking to reduce downtime and businesses losses.”
Cogent Holdings

“The IT management feels like they are in better control with the reliable and accurate figures in their monthly reports generated by the monitoring solution.”
Head of Network Systems CNNIC

“NetGain Systems Enterprise Manager has helped us to ensure that our customers web experience of Internet Banking Portal is up to the mark. We are now able to keep an eye on our portal 24 x 7.”
CIMB Group

“NetGain Systems' solution is extremely easy to use with its simple interface but detailed features, which makes monitoring a breeze. The monitoring solution is highly accurate and configurable. Customization is a main reason we went with NetGain Systems and it fitted perfectly to our workflow. Backup and restore is now easier than before.”
Lim & Tan Securities

"NetGain Systems values commitment and keeps to its promises. Its advanced and reliable product technology successfully serviced the Beijing Olympic Games, accomplishing the task of protecting the Beijing Olympic Games IT technology, and thereby contributing to the success of this great event."
Beijing Olympic Council of Games



Do you know how stable and secure

your IT infrastructure really is?

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Our proven IT support, monitoring, security management solutions, and forward-thinking and proven industry experience will ensure your company is getting maximum uptime from your systems and giving you and your team peace of mind.